Frequently asked questions
Can’t find your answer? Message us on WhatsApp.
How far in advance should I book? +
We recommend 48 hours to guarantee your first choice, but same-day and next-day requests are usually possible — especially for wheelchairs, rollators and strollers. Message us for urgent needs.
Where do you deliver? +
Across central Istanbul and to Istanbul (IST) and Sabiha Gökçen (SAW) airports. Greater Istanbul is available by quote. Antalya, Bodrum, İzmir and Cappadocia are coming soon.
How does airport delivery work? +
We meet you just outside the arrivals customs exit with your equipment ready to use. Share your flight number and we track it, so delays are not a problem.
What does the deposit cover? +
It is a refundable security deposit against loss or serious damage. It is taken by pre-authorisation or cash on delivery and returned within 3 business days of collection after inspection.
What if the equipment develops a fault? +
Message us on WhatsApp and we repair or replace it free, usually the same day.
Can I extend my rental? +
Yes — message us any time before your end date and we will extend it at the same daily rate, subject to availability.
Do you rent oxygen equipment? +
We offer portable oxygen concentrators and travel CPAP machines on an enquiry basis, subject to medical clearance and a prescription, in line with Turkish Ministry of Health rules. We do not handle pressurised cylinders.
How do I pay? +
You can reserve now and pay on delivery, or by secure payment link. Card payment at checkout is being added.
Is the equipment clean? +
Yes. Every unit is cleaned and sanitised between rentals to a documented protocol and sealed until handover.
Which languages do you support? +
English, Turkish, Arabic, French, Chinese and Japanese — on the website and with our support team.
Can’t find your answer? Message us on WhatsApp.
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